90-day, money back guarantee
To help give you peace of mind and to demonstrate our commitment to high-quality urns, we offer a 90-day, money back guarantee on our products. If you are not completely satisfied with your purchase or you wish to make an exchange, you may return your urns within 90 days, and we will refund the full purchase price.
To be eligible, your urns must be returned in its original, unused condition; your urn or keepsake must be returned in the original packing; you must email us firstname.lastname@example.org in advance to request a return and refund.
Please note the urn or keepsake you purchase is your responsibility until we receive it. Should the returned item arrive damaged, we will not refund any portion of the purchase price -- it will be your responsibility to file a claim with your shipping vendor. Accordingly, we strongly advise you insure your return shipment through your shipping vendor.
Custom or special orders, or items that have been personalized, cannot be refunded once you approve the artwork or personalization.
Returns/Exchanges should be sent to:
Heling Road, JiHongTan, ChengYang,Qingdao,266111,China.
Phone: 0086 532 85811422
Please be sure to include a copy of your invoice for our reference.HiYi Woodwork Factory reserves the right to charge shipping costs, associated with exchanged product deliveries, to your account.